Refund policy

Return Policy

At Qola Skin, we want you to be completely satisfied with the craftsmanship and cosmetic performance of your skincare tools. If an item does not suit your beauty routine, we offer a comprehensive return window. Due to strict personal cosmetic hygiene standards, direct facial pore contact, and electronic dermal bio-safety, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted.

2. Return Eligibility and Conditions

To qualify for a valid return and subsequent refund, your items must strictly adhere to the following criteria:

  • The microcurrent wand, skin scrubber, cryo globes, or steamer must be completely unopened, unused on skin, unpowered, and in its original, factory-sealed condition.
  • Personal Care Hygiene & Bio-Safety Standards: For public sanitary and dermatological safety reasons, devices that touch the face, serums, or epidermis cannot be returned if the outer factory shrink wrap, tamper-evident safety seal, or clear protective peel-off film has been opened, unsealed, or compromised. We strictly cannot accept items showing facial oil smudges, cosmetic serum traces, water marks inside water tanks, or foundation powder residue.
  • All original packaging, molded protective internal trays, silicone probe caps, USB charging cables, soft microfiber travel pouches, and printed instructional manuals must remain fully intact within the box.
  • Items showing signs of handling scuffs, cosmetic gel stains, water tank calcification, or damaged retail cartons will be strictly rejected during our quality inspection.

3. Return Shipping Costs

The customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Due to delicate internal circuitry and integrated lithium power cells, we recommend using a trackable shipping service and purchasing parcel insurance, as Qola Skin cannot guarantee receipt of returned items without tracking proof.

4. How to Initiate a Return

  1. Contact our customer support team at support@qolaskin.store within 30 days of delivery. Please include your order number, beauty device model, and reason for return.
  2. Our support team will review your request and provide you with an authorized return warehouse address, an RMA number, and specialized shock-absorbent packaging instructions.
  3. Do not mail your items back to the address printed on the original shipping label or our corporate administrative address. Returns sent to unauthorized addresses cannot be processed.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

  • If you need to cancel or modify your order (such as changing a device color, model selection, or delivery address), contact us immediately at support@qolaskin.store.
  • We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
  • Once this window has passed, your order is automatically transmitted to our automated fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to accept delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned package arrives at our designated logistics facility, our beauty hardware quality team will inspect each item to verify compliance with our return conditions (intact factory security seals, spotless chrome probes, unhydrated water reservoirs, complete charging cords, and undamaged retail box). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

  • Check your bank account or credit card statement again.
  • Contact your bank or financial institution, as processing times vary before funds officially post.
  • If you have completed these steps and still have not received your refund, please contact us at support@qolaskin.store for further assistance.